About accepting orders

We accept orders over the Internet 24 hours a day, 365 days a year. However, orders will only be processed on business days. Once your order has been processed, we will send you an "order confirmation email."

If you do not receive this email within 48 hours (excluding store holidays) of the order date, please call or contact us and let us know your name and order number.

Payment

●Credit card [Accepted cards] VISA/MASTER/AMEX/Diners

●Bank transfer: Please transfer to the bank account specified by our company.
Please note that bank transfer fees will be borne by the customer.

●A handling fee of 400 yen will be charged for each cash on delivery delivery.
Please pay the total amount plus the cash on delivery fee to the delivery person.

Shipping and Delivery

●Courier service [Company] Yamato Transport

[Timing of product shipment]
Unless otherwise specified, your order will be shipped within 7 business days of confirmation.

【You can specify your desired delivery time zone】
You can specify the delivery date and time. (This option may not be available in some areas.)

About the handling of personal information

Any personal information entrusted to us by our customers will never be transferred to or used by a third party, except when requested to do so by a legal institution (a court, police, etc.).

Business days

Business days: Monday to Saturday (9:00 to 18:00)
We will be closed on Saturdays, Sundays, and holidays for product shipping and email replies.
*We accept orders 24 hours a day, 365 days a year.

inquiry

If you have any questions, please contact us. We aim to respond to inquiries by email within the next business day.

BESTPLAY Ltd.
Closed on Sundays, holidays, and other days designated by our store. Address: 129 Kamikatsura Higashinoguchicho, Nishikyo Ward, Kyoto City